Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
SHIPPING TRACKING AND RETURNS
Thank you for visiting and shopping at FLORIDA SHROOMS. We are committed to providing best quality service and shipping
of customers, packages directly to your door, wherever possible!
Get Free Shipping on all orders over $500 order value is calculated after all discounts and credits before taxes.
Summer Shipping for chocolate bars
In the summer months we ship orders with ice packs and insulation. This costs a bit more and is reflected in our shipping rates. Your chocolate will ship USPS 1-3 day shipping to expedite the shipping time and help mitigate the risk
of melting while in transit. Watch your tracking number and be home to receive your ORDER if possible.
Shipment Processing Time
All orders are processed within 6-24 hours . Orders are processed Monday to sunday except for statutory holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment Delivery Providers
We use several different shipment providers based on the location we are shipping to and the reliability of providers in each region. If you have a specific preference in shipment provider, please inform our Support team of your Order
Number within an hour of placing your order.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Delivery delays can occur during busy shopping seasons. Free Shipping on Orders over $500 is calculated on order value after credits and discounts before taxes.
FLORIDA SHROOMS ships worldwide. Customers are welcome to utilize shipping services such as Reship to receive packages outside of
our supported regions.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Orders completed after 9 pm PST will only be processed the following
ARRIVE gives you accurate and timely updates on everything you order.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the delivery company in charge .If a trace is filed, They will conduct an investigation (which can take 5 business days to complete). If they can locate the package, will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, then in all fairness we will send you a reshipment package free of charge but you will take care of the shipping fees We do not offer postage refunds if your order arrives late due to any postal issue
System malfunction: FLORIDA SHROOMS is not responsible or liable for any loss resulting from causes outside its direct control, such as failure of electronic or mechanical equipment or communication lines, electronic viruses or malware,
unauthorized access to technology systems, theft, operator error, severe weather, natural disasters, strikes or other labor problems, wars, governmental restrictions, or for any loss of information caused by disruptions in or malfunctions
Any failure to perform your instructions as a result of circumstances that could reasonably be considered beyond our control;
Any failure of communications that cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
Any loss or delay in the transmission of messages resulting from the use of an Internet service provider or caused by any browser or other software beyond our control;
Any errors on the website or with Service caused by incomplete or incorrect information that you or a third party has provided